We aim to make returns simple and fair.

Return Windows

Start your return: Contact us.

How to return

1. Go to our Contact us page.
2. Include your order number, item number, and a short reason for return.
3. We’ll reply with a return authorisation and instructions.
4. Pack the item securely and send it back within your return window. Keep your postage receipt/tracking.

Return conditions

• Items must be in the same condition received — unwashed, unworn (try-on OK), with any original tags/labels.
• We specialise in Vintage / A–B grade clothing; signs of age or minor wear are described in listings and are not faults.
• Non-returnable: final markdowns marked “non-returnable” (if any), gift cards.
• Wrong item / damaged on arrival: contact us within 7 days of delivery with photos.

Refunds

• Once we receive and inspect your return, we’ll issue a refund to your original payment method.
• Please allow 3–10 business days for bank processing.
• Original shipping fees are non-refundable unless we made an error.
• Return postage is the buyer’s responsibility unless we supplied the wrong or faulty item.

Return addresses

Tip: Use a tracked service and keep proof of postage. Returns without prior authorisation may be delayed.

Questions?

Message us via Contact us. You can also track deliveries on Track my order.